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b,.message-attachment-copy small{display:block}.message-attachment-copy b{text-overflow:ellipsis;white-space:nowrap;font-size:12px;overflow:hidden}.message-attachment-copy small{color:var(--text-soft);margin-top:3px;font-size:10px}.message-media{width:min(420px,68vw);color:inherit;background:#dedede;border-radius:11px;margin:2px 0 6px;display:block;overflow:hidden}.message-media img,.message-media video{object-fit:contain;background:#17191d;width:100%;max-height:min(54vh,480px);display:block}.message-media img{min-height:96px}.message-media.video{position:relative}.message-media-caption{min-width:0;color:var(--text);justify-content:space-between;align-items:center;gap:12px;margin:1px 2px 4px;text-decoration:none;display:flex}.message-media-caption>span{min-width:0}.message-media-caption b,.message-media-caption small{display:block}.message-media-caption b{text-overflow:ellipsis;white-space:nowrap;font-size:11px;overflow:hidden}.message-media-caption small{color:var(--text-soft);margin-top:2px;font-size:10px}.message-media-caption svg{color:var(--accent);flex:none}.message-bubble footer{color:#7a7f86;justify-content:flex-end;align-items:center;gap:3px;height:15px;margin:2px 0 0 16px;display:flex}.message-bubble time{font-size:10px}.message-row.own .message-bubble footer svg{color:var(--accent)}.system-message{text-align:center;justify-content:center;margin:14px 0;display:flex}.system-message span{color:#fff;background:#3b3937a3;border-radius:10px;max-width:80%;padding:6px 11px;font-size:11px;line-height:1.35}.typing{background:var(--surface);width:fit-content;color:var(--text-soft);border-radius:14px 14px 14px 5px;align-items:center;gap:4px;margin:9px 0;padding:10px 13px;display:flex;box-shadow:0 1px 2px #2e28241a}.typing>span{background:var(--text-faint);border-radius:50%;width:5px;height:5px;animation:1s infinite alternate typing}.typing>span:nth-child(2){animation-delay:.16s}.typing>span:nth-child(3){animation-delay:.32s}.typing em{margin-left:5px;font-size:11px;font-style:normal}@keyframes typing{to{opacity:.55;transform:translateY(-3px)}}.client-composer-wrap,.operator-composer-wrap{padding:11px 15px max(11px, env(safe-area-inset-bottom));border-top:1px solid var(--border);background:var(--surface)}.composer{align-items:flex-end;gap:9px;display:flex}.composer textarea{resize:none;background:var(--surface-soft);width:100%;min-width:0;min-height:45px;max-height:130px;color:var(--text);border:1px solid #d6d9de;border-radius:12px;outline:0;padding:11px 14px;font-size:16px;line-height:1.4}.composer textarea:focus{border-color:var(--accent);background:var(--surface);box-shadow:0 0 0 3px #e95c251c}.composer textarea:disabled{opacity:.55}.send-button{background:var(--accent);color:#fff;border-radius:12px;flex:none;place-items:center;width:45px;height:45px;display:grid}.file-input{display:none}.attach-button{background:var(--surface-muted);width:45px;height:45px;color:var(--text-soft);border-radius:12px;flex:none;place-items:center;display:grid}.attach-button:hover{color:var(--accent);background:var(--accent-soft)}.composer-hint{color:var(--text-faint);text-align:center;margin-top:6px;font-size:10px;display:block}.closed-note{color:var(--text-soft);text-align:center;margin:0 0 8px;font-size:11px}.chat-welcome{text-align:center;flex-direction:column;justify-content:center;align-items:center;width:min(100% - 40px,520px);min-height:100%;margin:0 auto;padding:42px 0;display:flex}.welcome-icon{background:var(--accent);color:#fff;border-radius:18px;place-items:center;width:68px;height:68px;display:grid;box-shadow:0 10px 32px #e95c253d}.chat-welcome h1{letter-spacing:-.03em;margin:19px 0 8px;font-size:27px}.chat-welcome p{max-width:47ch;color:var(--text-soft);margin:0;line-height:1.5}.quick-messages{flex-wrap:wrap;justify-content:center;gap:8px;margin-top:24px;display:flex}.quick-messages button{color:#4f5054;background:#ffffffdb;border:1px solid #d7d1cc;border-radius:12px;min-height:38px;padding:0 13px}.quick-messages button:hover{border-color:var(--accent);color:var(--accent-ink)}.message-skeleton,.list-skeleton{gap:12px;padding:28px;display:grid}.message-skeleton span{background:#ffffffb8;border-radius:14px;width:55%;height:48px;animation:1.2s infinite alternate pulse}.message-skeleton span:nth-child(2){background:#ffe1d2c7;justify-self:end;width:63%}@keyframes pulse{to{opacity:.52}}.chat-error{color:#fff;background:#a72f2f;border-radius:10px;max-width:calc(100% - 32px);padding:9px 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button.active{color:#ff936a;background:#3a302d}.operator-nav nav .invite-nav-button{color:#ff9a74;background:#e95c251f;border:1px solid #ff936a42;margin-bottom:7px}.operator-nav nav .invite-nav-button:hover{color:#fff;background:#e95c2533;border-color:#ff936a80}.chat-invite-dialog{z-index:110;-webkit-backdrop-filter:blur(6px);background:#18191c85;place-items:center;padding:18px;display:grid;position:fixed;inset:0}.chat-invite-dialog>section{border:1px solid var(--border);background:var(--surface);width:min(100%,510px);max-height:calc(100dvh - 36px);color:var(--text);border-radius:20px;padding:22px;overflow-y:auto;box-shadow:0 26px 90px #1412114d}.chat-invite-dialog header,.chat-invite-dialog header>div{align-items:center;display:flex}.chat-invite-dialog header{justify-content:space-between;gap:16px;margin-bottom:23px}.chat-invite-dialog header>div{gap:12px;min-width:0}.chat-invite-icon{background:var(--accent-soft);width:46px;height:46px;color:var(--accent);border-radius:13px;flex:none;place-items:center;display:grid}.chat-invite-dialog h2{letter-spacing:-.02em;margin:0;font-size:19px}.chat-invite-dialog header p{color:var(--text-soft);margin:3px 0 0;font-size:11px}.chat-invite-dialog select{background:var(--surface);width:100%;min-height:50px;color:var(--text);font:inherit;border:1px solid #d7dade;border-radius:12px;outline:0;padding:0 13px;font-size:14px}.chat-invite-dialog select:focus{border-color:var(--accent);box-shadow:0 0 0 3px #e95c251f}.chat-invite-submit{width:100%}.chat-invite-target{border:1px solid var(--border);background:var(--surface-soft);border-radius:13px;grid-template-columns:42px minmax(0,1fr);align-items:center;gap:11px;margin-bottom:18px;padding:12px;display:grid}.chat-invite-target .conversation-avatar{width:42px;height:42px}.chat-invite-target strong,.chat-invite-target small{display:block}.chat-invite-target strong{text-overflow:ellipsis;white-space:nowrap;font-size:13px;overflow:hidden}.chat-invite-target small{color:var(--text-faint);margin-top:3px;font-size:10px;line-height:1.35}.chat-invite-result{gap:14px;display:grid}.chat-invite-success{color:var(--positive);align-items:center;gap:8px;font-size:15px;font-weight:750;display:inline-flex}.chat-invite-result>p{color:var(--text-soft);margin:0;font-size:13px;line-height:1.45}.chat-invite-link{grid-template-columns:minmax(0,1fr) auto;gap:7px;min-width:0;display:grid}.chat-invite-link input{border:1px solid var(--border);background:var(--surface-soft);min-width:0;min-height:48px;color:var(--text-soft);border-radius:11px;outline:0;padding:0 12px;font-size:12px}.chat-invite-link button{background:var(--accent);color:#fff;cursor:pointer;border:0;border-radius:11px;justify-content:center;align-items:center;gap:7px;min-height:48px;padding:0 14px;font-weight:750;display:inline-flex}.chat-invite-qr{justify-items:center;gap:7px;margin:0;display:grid}.chat-invite-qr img{border:1px solid var(--border);background:#fff;border-radius:14px;width:176px;height:176px;padding:7px}.chat-invite-qr figcaption{color:var(--text-soft);align-items:center;gap:6px;font-size:11px;display:inline-flex}.chat-invite-methods{grid-template-columns:1fr 1fr;gap:8px;display:grid}.chat-invite-methods .secondary-button{justify-content:center;align-items:center;gap:7px;min-height:44px;text-decoration:none;display:inline-flex}.chat-invite-result>small{color:var(--text-faint);font-size:11px;line-height:1.45}.chat-invite-another{width:100%;margin-top:3px}.account-link-tabs{background:var(--surface-soft);border-radius:12px;grid-template-columns:1fr 1fr;gap:5px;margin:-5px 0 19px;padding:4px;display:grid}.account-link-tabs button{min-height:38px;color:var(--text-soft);cursor:pointer;background:0 0;border:0;border-radius:9px;font-size:11px;font-weight:750}.account-link-tabs button.active{background:var(--surface);color:var(--accent-ink);box-shadow:0 2px 8px #19191914}.account-link-submit{width:100%}.account-link-note{color:var(--text-faint);align-items:flex-start;gap:7px;margin:15px 0 0;font-size:10px;line-height:1.45;display:flex}.account-link-note svg{color:var(--positive);flex:none}.operator-nav nav button b{color:#c8cbd1;text-align:center;background:#363a40;border-radius:8px;min-width:25px;padding:3px 6px;font-size:11px}.operator-nav nav button.active b{color:#ffad8f;background:#e95c2538}.folder-section-title{color:#777d86;letter-spacing:.035em;margin:15px 11px 5px;font-size:10px;font-weight:750;display:block}.folder-section-title.compact-title{margin-top:10px}.operator-profile{border-top:1px solid #373b41;grid-template-columns:37px 1fr auto;align-items:center;gap:9px;margin-top:auto;padding:13px 7px 0;display:grid}.operator-avatar{background:var(--accent);color:#fff;border-radius:12px;place-items:center;width:37px;height:37px;font-weight:800;display:grid}.operator-profile strong,.operator-profile span{display:block}.operator-profile strong{text-overflow:ellipsis;white-space:nowrap;max-width:100px;font-size:13px;overflow:hidden}.operator-profile div span{color:#92979f;margin-top:2px;font-size:10px}.operator-profile .icon-button{color:#aeb2b9}.team-workspace{z-index:15;background:var(--surface);grid-template-columns:360px minmax(0,1fr);min-width:0;display:grid;position:fixed;inset:0 0 0 232px;overflow:hidden}.team-sidebar{border-right:1px solid var(--border);background:var(--surface);grid-template-rows:auto minmax(0,1fr);min-width:0;min-height:0;display:grid}.team-sidebar>header{border-bottom:1px solid var(--border);align-items:center;gap:11px;min-height:82px;padding:13px 16px;display:flex}.team-sidebar>header>div{flex:1;min-width:0}.team-sidebar>header span{color:var(--text-faint);font-size:10px;font-weight:750;display:block}.team-sidebar>header h1{letter-spacing:-.03em;margin:3px 0 0;font-size:22px}.team-close{white-space:nowrap;min-height:36px;padding:0 10px}.team-mobile-close{display:none}.team-thread-list{min-height:0;padding:8px;overflow-y:auto}.team-thread-list>button{width:100%;min-height:66px;color:var(--text);text-align:left;cursor:pointer;background:0 0;border:0;border-radius:12px;grid-template-columns:42px minmax(0,1fr) auto;align-items:center;gap:10px;padding:8px 9px;display:grid}.team-thread-list>button:hover{background:var(--surface-soft)}.team-thread-list>button.active{background:var(--accent-soft)}.team-thread-list>button>span:nth-child(2){min-width:0}.team-thread-list strong,.team-thread-list small{display:block}.team-thread-list strong{text-overflow:ellipsis;white-space:nowrap;font-size:13px;overflow:hidden}.team-thread-list small{text-overflow:ellipsis;color:var(--text-faint);white-space:nowrap;margin-top:4px;font-size:10px;overflow:hidden}.team-thread-list button>b{background:var(--accent);color:#fff;border-radius:8px;place-items:center;min-width:22px;height:22px;padding:0 5px;font-size:10px;display:grid}.team-thread-list button>svg{color:var(--accent)}.team-section-label{color:var(--text-faint);margin:14px 9px 5px;font-size:10px;font-weight:800;display:block}.team-avatar{background:var(--surface-muted);width:42px;height:42px;color:var(--text-soft);border-radius:12px;place-items:center;font-size:13px;font-weight:800;display:grid}.team-avatar.department{background:var(--accent);color:#fff}.team-chat{background:var(--surface);grid-template-rows:auto minmax(0,1fr) auto;min-width:0;min-height:0;display:grid;overflow:hidden}.team-chat-header{border-bottom:1px solid var(--border);align-items:center;gap:11px;min-height:72px;padding:11px 17px;display:flex}.team-chat-header>div{min-width:0}.team-chat-header strong,.team-chat-header span{display:block}.team-chat-header strong{text-overflow:ellipsis;white-space:nowrap;font-size:14px;overflow:hidden}.team-chat-header div span{color:var(--text-soft);margin-top:3px;font-size:10px}.conversation-panel{border-right:1px solid var(--border);background:var(--surface);grid-template-rows:auto minmax(0,1fr);height:100%;min-height:0;display:grid;overflow:hidden}.conversation-panel>header{border-bottom:1px solid var(--border);padding:22px 18px 15px}.conversation-panel>header>div{justify-content:space-between;align-items:center;margin-bottom:15px;display:flex}.conversation-panel h1{letter-spacing:-.035em;margin:0;font-size:23px}.search-field{background:var(--surface-muted);min-height:42px;color:var(--text-faint);border:1px solid #0000;border-radius:12px;align-items:center;gap:8px;padding:0 12px;display:flex}.search-field:focus-within{border-color:var(--accent);background:var(--surface);box-shadow:0 0 0 3px #e95c251a}.search-field input{width:100%;min-width:0;color:var(--text);background:0 0;border:0;outline:0;font-size:13px}.conversation-list{min-height:0;overflow-y:auto}.conversation-item{background:var(--surface);text-align:left;cursor:pointer;border:0;border-bottom:1px solid #eceef1;grid-template-columns:46px 1fr auto;align-items:center;gap:10px;width:100%;min-height:91px;padding:13px 15px;display:grid}.conversation-item:hover{background:var(--surface-soft)}.conversation-item.selected{background:var(--accent-soft)}.conversation-item.needs-response{box-shadow:inset 3px 0 0 var(--accent)}.conversation-avatar{color:#62666e;background:#e8eaed;border-radius:14px;place-items:center;width:46px;height:46px;font-size:14px;font-weight:800;display:grid}.conversation-avatar.large{flex:none;width:43px;height:43px}.conversation-item.selected .conversation-avatar{background:var(--accent);color:#fff}.conversation-copy{gap:4px;min-width:0;display:grid}.conversation-title{justify-content:space-between;gap:8px;display:flex}.conversation-title strong{text-overflow:ellipsis;white-space:nowrap;font-size:13px;overflow:hidden}.conversation-title time{color:var(--text-faint);font-size:10px}.conversation-preview{text-overflow:ellipsis;color:var(--text-soft);white-space:nowrap;font-size:12px;overflow:hidden}.conversation-meta{color:var(--text-faint);font-size:10px}.conversation-signals{justify-items:end;gap:6px;min-width:66px;display:grid}.response-flag{color:#a53d16;white-space:nowrap;background:#fff0e9;border-radius:8px;padding:4px 7px;font-size:9px;font-weight:800}.unread-count{background:var(--accent);color:#fff;border-radius:8px;place-items:center;min-width:22px;height:22px;padding:0 6px;font-size:10px;font-weight:800;display:grid}.list-skeleton span{background:var(--surface-muted);border-radius:12px;height:67px;animation:1.2s infinite alternate pulse}.empty-list{height:100%;color:var(--text-faint);text-align:center;flex-direction:column;justify-content:center;align-items:center;padding:28px;display:flex}.empty-list strong{color:var(--text);margin:12px 0 5px}.empty-list span{max-width:28ch;font-size:12px;line-height:1.45}.operator-chat-panel{background:var(--surface);grid-template-rows:auto auto minmax(0,1fr) auto;min-width:0;height:100%;min-height:0;display:grid;overflow:hidden}.operator-empty-chat{background:var(--surface-soft);text-align:center;flex-direction:column;justify-content:center;align-items:center;height:100%;min-height:0;padding:40px;display:flex}.operator-empty-chat>div{background:var(--accent-soft);width:78px;height:78px;color:var(--accent);border-radius:18px;place-items:center;display:grid}.operator-empty-chat h2{margin:20px 0 7px;font-size:22px}.operator-empty-chat p{max-width:44ch;color:var(--text-soft);margin:0;line-height:1.5}.operator-chat-header{border-bottom:1px solid var(--border);align-items:center;gap:11px;min-height:72px;padding:11px 17px;display:flex}.active-client{flex:auto;gap:3px;min-width:0;display:grid}.active-client strong{text-overflow:ellipsis;white-space:nowrap;font-size:14px;overflow:hidden}.active-client span{color:var(--text-soft);font-size:11px}.client-name-row{align-items:center;gap:4px;min-width:0;display:flex}.client-name-row strong{min-width:0}.small-icon{border-radius:8px;width:28px;height:28px}.client-name-editor{align-items:center;gap:5px;min-width:0;display:flex}.client-name-editor input{border:1px solid var(--accent);background:var(--surface);width:min(260px,30vw);min-width:100px;height:34px;color:var(--text);font:inherit;border-radius:9px;outline:0;padding:0 9px;font-size:13px;box-shadow:0 0 0 3px #e95c251a}.name-save{background:var(--accent);color:#fff;cursor:pointer;border:0;border-radius:9px;min-height:34px;padding:0 9px;font-size:11px;font-weight:750}.chat-actions{align-items:center;gap:7px;min-width:0;margin-left:auto;display:flex}.compact-button{min-height:40px;padding:0 14px;font-size:12px}.secondary-button{background:var(--surface);min-height:40px;color:var(--text);border:1px solid #d5d8dc;border-radius:12px;padding:0 14px;font-size:12px;font-weight:700}.secondary-button:hover{background:var(--surface-soft)}.secondary-button:disabled{cursor:default;opacity:.55}.technician-visibility{white-space:nowrap;justify-content:center;align-items:center;gap:7px;display:inline-flex}.technician-visibility.hidden{color:var(--text-faint)}.transfer-control{position:relative}.transfer-button{white-space:nowrap;align-items:center;gap:7px;display:inline-flex}.transfer-menu{z-index:25;border:1px solid var(--border);background:var(--surface);border-radius:13px;width:250px;padding:8px;position:absolute;top:calc(100% + 8px);right:0;box-shadow:0 16px 38px 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